To ensure the clarity and transparency of the transaction, please read the following policies carefully before placing an order
Returns and refunds are not supported
Due to the special nature of musical instrument accessories (such as hygiene, installation compatibility, copyright protection, etc.), we currently do not offer return, exchange or refund services. All orders are regarded as final confirmed upon payment completion and no form of return or exchange applications will be accepted.
- Special Circumstances Explanation
In the following circumstances, you can contact customer service to negotiate a solution (refund is not guaranteed)
The goods were damaged during transportation (a video of the unpacked box must be provided as proof).
The wrong item was sent (a comparison photo between the order and the actual item must be provided within 48 hours after signing for the receipt).
- How can I contact us
If you have any questions or disputes, please contact the customer service team through the following methods
📧 email: simpleile@musicalblse.com
⏰ processing time: we will reply to your email within 1-3 working days.
- Important Notes
Please carefully check the model, specification and applicability of the product before placing an order. Any losses caused by choosing the wrong product shall be borne by the buyer himself.
If the package is lost due to the buyer providing the wrong address, we are unable to resend or refund it.